TERMS OF SERVICE

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the Sticky Ricky website and services ("Service"), operated by Sticky Ricky ("we", "us"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company, you represent that you have authority to bind that company.

2. What the Service is

Sticky Ricky is an outbound communication layer that connects to third-party email sequencing tools and adds SMS messaging and AI-assisted calling capabilities, including provisioned phone numbers, a unified inbox, and reporting. The Service is not a customer-relationship-management system of record.

3. Accounts

You are responsible for your account credentials and for all activity under your account. Keep them accurate and secure, and tell us promptly at speedboat@getstickyricky.com if you suspect unauthorized use.

4. Acceptable use & messaging compliance

You agree to use the Service only for lawful business communication. In particular, you must:

• have a lawful basis to contact every recipient you load into the Service, and comply with all laws that apply to your outreach, including the TCPA, the CAN-SPAM Act, state telemarketing laws, and equivalent laws in your recipients' jurisdictions;
• honor opt-outs — the Service propagates opt-outs across channels automatically, and you must not attempt to circumvent that;
• not send content that is deceptive, fraudulent, threatening, or illegal, and not impersonate others;
• comply with carrier and 10DLC registration requirements, and provide accurate information for brand and campaign registration;
• not use the Service to place calls or send messages to emergency services.

We may suspend or terminate accounts that generate abnormal complaint rates, carrier violations, or activity we reasonably believe is unlawful.

5. AI calling disclosure

Some jurisdictions require disclosure that a call is automated or AI-assisted, and consent for call recording. You are responsible for configuring your campaigns to meet the disclosure, consent, and recording rules that apply to you and your recipients.

6. Fees, allowances & overages

Plans bill monthly in advance at the published price. Usage beyond your plan's included SMS segments or AI minutes bills at your plan's published overage rates in arrears. Carrier pass-through fees and taxes may apply. Unused allowances do not roll over. You can upgrade or downgrade at any time; changes take effect at the next billing cycle unless stated otherwise.

7. Your data

You retain all rights to the lead data, message content, and recordings you process through the Service. You grant us the limited rights needed to operate the Service (transmission, storage, transcription, display). Our handling of personal data is described in the Privacy Policy.

8. Third-party services

The Service interoperates with third-party platforms (email sequencers, calendars, CRMs, telephony carriers). Those platforms have their own terms, and we are not responsible for their availability or conduct. Connecting them to Sticky Ricky is your choice.

9. Intellectual property

We own the Service, its software, design, and branding. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Don't copy, resell, or reverse-engineer it.

10. Disclaimers

The Service is provided "as is" and "as available". We do not warrant uninterrupted operation, deliverability of any particular message or call, or specific business results. Cold outreach outcomes depend on factors we don't control.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and our total aggregate liability under these Terms is limited to the fees you paid us in the twelve months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify us against claims arising from your content, your outreach lists, or your violation of law or these Terms — including claims by message or call recipients.

13. Termination

You may cancel at any time, effective at the end of the current billing period. We may suspend or terminate for material breach, non-payment, or compliance risk. On termination we will make your exportable data available for a reasonable period.

14. Changes

We may update these Terms; material changes will be announced on this page with an updated date, and continued use after the effective date constitutes acceptance.

15. Contact

Questions about these Terms: speedboat@getstickyricky.com.